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Privacy and policy

1. Information We Collect

We collect only the information required to deliver a safe, smooth, and personalised safari experience.

A. Personal Information

This may include:

  • Full name

  • Email address

  • Phone number

  • Passport or ID details (for border crossings or permits)

  • Emergency contact information

  • Billing and payment details

B. Safari & Booking Information

  • Travel dates

  • Preferred destinations

  • Accommodation choices

  • Number of guests

  • Special dietary needs

  • Vehicle & activity preferences

C. Website & Technical Data

  • IP address

  • Browser type

  • Device information

  • Pages visited on our website

  • Cookies and tracking data (for website performance & user experience)


2. How We Use Your Information

We use your information to provide the safest and best safari experience possible.

We use your data to:

  • Process bookings and payments

  • Communicate confirmation details and itineraries

  • Arrange permits, park entries, and border documentation

  • Customize safari packages based on your needs

  • Improve our website and user experience

  • Provide customer support

  • Send optional marketing updates (only if you consent)

We never sell your personal information to third parties.


3. Sharing Your Information

Your data is only shared when necessary to deliver your safari safely and professionally.

We may share your data with:

  • Safari guides and tour coordinators

  • Lodges, camps, and partner hotels

  • Vehicle rental companies

  • Aviation partners (helicopter & charter flights)

  • Conservation authorities and national park offices

  • Payment processors (secure and encrypted)

All partners operate under strict confidentiality and data-protection obligations.


4. Data Protection & Security

We take all reasonable steps to protect your information from loss, misuse, unauthorized access, or disclosure.

Our protections include:

  • Encrypted systems for all bookings and payments

  • Secure storage of sensitive documents

  • Limited access by authorised staff only

  • Regular security checks on our website and systems

If a data breach ever occurs, we will notify affected users promptly.


5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve your browsing experience

  • Analyse website performance

  • Remember your preferences

  • Secure forms and booking pages

You can disable cookies in your browser settings at any time.


6. Your Rights

Depending on your location (EU, UK, GCC, Africa), you may have certain rights regarding your personal data.

These may include:

  • The right to access your data

  • The right to correct inaccurate information

  • The right to request deletion of your data

  • The right to withdraw consent for marketing

  • The right to request a copy of your stored information

To request any of these, please contact us at:
📩 liander@botesafaris.ae
☎️ +971 56 101 0279


7. Data Retention

We keep your information only as long as necessary for legal, operational, and safety purposes, including:

  • Safari booking records

  • Payment and invoicing history

  • Insurance and liability documentation

After this period, your data is securely deleted.


8. Children’s Privacy

We do not knowingly collect data from children under 16 without parental consent.
Safaris involving minors require guardian authorisation.


9. Third-Party Links

Our website may contain links to partner companies such as:

  • Lodges

  • Activity providers

  • YouTube / Instagram content

  • Booking partners

We are not responsible for their privacy practices.
We recommend checking each provider’s policy.


10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect new regulations, improved services, or operational needs.

All updates will be posted on this page with a revised “Last Updated” date.


11. Contact Information

For questions about this Privacy & Policy page, or to request access to your data, please contact us:

📩 liander@botesafaris.ae
📍 Dubai, United Arab Emirates
☎️ +971 56 101 0279